How many hourscould you get back?

Untick what doesn’t apply and replace the volumes with your own. Example volumes: 40 associations (~1,200 units), team of 6

• Sort and answer owner requests

  6

  h / week

  Emails read and sorted by association and topic, routine questions answered (documents, assessments, meeting dates), everything else routed to the right manager with context.

  Volume per week — Sort and answer owner requests requests / week Minutes per unit — Sort and answer owner requests Automatable share (%) — Sort and answer owner requests
• Track incidents and work orders

  2.5

  h / week

  Case opened from the report, work order sent to the contracted vendor, insurance claim drafted, chasers sent and affected owners kept informed.

  Volume per week — Track incidents and work orders incidents / week Minutes per unit — Track incidents and work orders Automatable share (%) — Track incidents and work orders
• Prepare owner and board meetings

  1.5

  h / week

  Agenda built from board requests and deadlines, draft resolutions, packet assembled and meeting notices sent within the required notice period.

  Volume per week — Prepare owner and board meetings meetings / week (annual average) Minutes per unit — Prepare owner and board meetings Automatable share (%) — Prepare owner and board meetings
• Draft and circulate meeting minutes

  0.8

  h / week

  Draft minutes from the sign-in sheet, votes and meeting notes, circulated to the board or owners after review.

  Volume per week — Draft and circulate meeting minutes meetings / week (annual average) Minutes per unit — Draft and circulate meeting minutes Automatable share (%) — Draft and circulate meeting minutes
• Chase overdue assessments

  1.8

  h / week

  Tiered friendly reminders based on balance and age, payment-plan offers, and an alert to the manager before any formal collection step.

  Volume per week — Chase overdue assessments reminders / week Minutes per unit — Chase overdue assessments Automatable share (%) — Chase overdue assessments
• Process vendor invoices

  2.1

  h / week

  Invoices read, matched to the contract or quote, coded to the association and budget line, then approved by accounting.

  Volume per week — Process vendor invoices invoices / week Minutes per unit — Process vendor invoices Automatable share (%) — Process vendor invoices
• Prepare resale documents

  0.5

  h / week

  Data gathered for resale certificates, estoppel letters or leasehold enquiries (balances, approved projects, pending litigation), ready for checking before it goes to the buyer’s lawyer or title company.

  Volume per week — Prepare resale documents unit sales / week Minutes per unit — Prepare resale documents Automatable share (%) — Prepare resale documents