01
Monitoring
Every run is logged. If something fails or errors out, an alert goes off and the case is picked up.
Support after go-live
Automations needlooking after.
Once an automation is live, we monitor it, adjust it when your business changes, add new ones and measure the hours it actually saves. Three plans, no minimum term.
- Every run monitored
- Adjustments included
- Hours saved, measured
Why ongoing support
Your business moves. So should your automations.
An automation runs in an environment that keeps changing. Ongoing support keeps it reliable, useful, and growing.
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Your tools change
Software updates, API changes, new document formats: we adapt before anything breaks.
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Your business changes
A new offer, new prices, a new season: the rules and the replies keep up.
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AI models improve
New versions, lower costs: we test them on your real cases and switch when it’s better.
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Volumes grow
Peaks in activity, new edge cases: we watch, we reinforce, nothing slips through.
What support covers
Monitor, adjust, extend, measure.
Four jobs that keep your automations reliable and grow the hours they give back.
02
Adjustments
Rules, instructions, reply templates: we fine-tune from real cases and your team’s feedback.
03
Improvements
New tasks move to automatic, in order of recoverable hours, within the hours of your plan.
04
Hours measured
Volume handled × measured time per task: you know how many hours the automation really gives back.
Support plans
Three plans, at your pace.
Each plan includes the one before it. Support starts when your first automation goes live, with no minimum term.
Peace of mind · 01
Monitoring & Peace of Mind
Your automations keep running. We make sure they don’t stop.
2 h / month of adjustments and improvements
For one or two stable automations you want to keep reliable.
- Hosting & infrastructure servers, access and security certificates managed for you
- Continuous monitoring every run logged, alerts on errors, around the clock
- Preventive maintenance updates, security patches and tracking of API changes in your tools
- Adjustments 2 hours a month to fine-tune rules, instructions and replies
Recommended
Growth · 02
Continuous Improvement
Your automations get better every month, and new tasks move to automatic.
5 h / month of adjustments and improvements
For teams that want to extend automation, one task after another.
- Monitoring & Peace of Mind included
- Proactive review mishandled cases and recurring escalations spotted before they cost you time
- Hours saved, measured volumes handled and time given back, reported every month
- Improvements 5 hours a month to automate new tasks or extend existing ones
- Real-time tracking your requests and their progress in your client area
Partnership · 03
Automation Partner
Your outsourced automation team, without hiring or fixed overheads.
12 h / month of adjustments and improvements
For businesses automating several teams or services.
- Monitoring & Peace of Mind included
- Continuous Improvement included
- Improvements 12 hours a month for more ambitious automation work
- Hours roadmap every quarter, a fresh assessment and prioritisation of the next tasks
- Priority incidents handled first, performance and running costs continuously optimised
Comparison
What’s included, plan by plan.
| Monitoring & Peace of Mind Peace of mind | Recommended Continuous Improvement Growth | Automation Partner Partnership | |
|---|---|---|---|
| Hosting & infrastructure | YesIncluded | YesIncluded | YesIncluded |
| Monitoring & alerts | Yes24/7 | Yes24/7 | Yes24/7 |
| Preventive maintenance | YesUpdates, patches | YesUpdates, patches | YesUpdates, patches |
| Hours of adjustments and improvements | Partly2 h / month | Yes5 h / month | Yes12 h / month |
| Proactive review of mishandled cases | No— | YesIncluded | YesIncluded |
| Hours saved, measured | No— | YesMonthly | YesMonthly |
| Quarterly roadmap | No— | No— | YesFresh assessment |
| Priority incident handling | No— | No— | YesPriority |
Monitoring & Peace of Mind
Peace of mind
- Hosting & infrastructure
- YesIncluded
- Monitoring & alerts
- Yes24/7
- Preventive maintenance
- YesUpdates, patches
- Hours of adjustments and improvements
- Partly2 h / month
- Proactive review of mishandled cases
- No—
- Hours saved, measured
- No—
- Quarterly roadmap
- No—
- Priority incident handling
- No—
Continuous Improvement
Growth
- Hosting & infrastructure
- YesIncluded
- Monitoring & alerts
- Yes24/7
- Preventive maintenance
- YesUpdates, patches
- Hours of adjustments and improvements
- Yes5 h / month
- Proactive review of mishandled cases
- YesIncluded
- Hours saved, measured
- YesMonthly
- Quarterly roadmap
- No—
- Priority incident handling
- No—
Automation Partner
Partnership
- Hosting & infrastructure
- YesIncluded
- Monitoring & alerts
- Yes24/7
- Preventive maintenance
- YesUpdates, patches
- Hours of adjustments and improvements
- Yes12 h / month
- Proactive review of mishandled cases
- YesIncluded
- Hours saved, measured
- YesMonthly
- Quarterly roadmap
- YesFresh assessment
- Priority incident handling
- YesPriority
Getting started
Support starts the day you go live.
No separate onboarding phase: monitoring is switched on the day your first automation goes into production.
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01
Go-live
Your automation starts with human oversight. Logging, alerts and monitoring are active from day one.
Day 1
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02
Ongoing adjustments
Real cases and your team’s feedback are used to fine-tune rules, instructions and replies.
Continuous
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03
Next tasks
Depending on your plan, the included hours go into automating the next task on your roadmap.
Depends on plan
FAQ
Support, in plain terms.
A question about your situation? Ask us — you’ll hear back within one business day.
Is ongoing support mandatory?
No. Your automations belong to you and run without us. Support is recommended because your tools, your processes and AI models keep changing: it keeps the automations reliable and keeps growing the hours you save.
What happens if an automation hits an error?
Every run is logged. If something fails or errors out, an alert is triggered, the case is picked up and, if needed, passed to someone on your team. The root cause is then fixed so it doesn’t happen again.
How do you measure the hours saved?
We count the volume the automation actually handled and multiply it by the time per task measured before it went live, excluding cases passed to a human. It’s a measurement, not a promise, and it’s reported every month on the Continuous Improvement and Automation Partner plans.
Can we switch plans or stop?
Yes. The plans have no minimum term: you can move to another plan or stop support. The exact terms are set out in your proposal. If you stop, the code, the documentation and the data stay yours.
How much does support cost?
It depends on the plan and on how many automations we look after. The price is set out in the proposal that follows the free assessment, before you commit to anything.
Keep exploring
The automations we look after.
Free assessment · 30 minutes
Let’s start with your hours.
No automation in production yet? Support comes later. Start with the assessment: 30 minutes to list your repetitive tasks and estimate the hours you could get back.
Reply within one business day · No commitment